Airline Product Offering
Airlines offer a variety of products ranging from the no-frills air transportation to international first class featuring amenity-filled cubicles with fully reclining seat/beds and attentive in-flight service. This assignment is intended to illustrate the variety of airline product offerings available and stimulate thinking about how best to serve the diverse wants and needs of passengers.
Europe?s Ryanair is well known for its cheap fares and bare-bones service. Europe?s old line network carriers including British Airways, Air France/KLM and Lufthansa, on the other hand, offer more choices and features within Europe and to major destinations worldwide. In Asia, low-cost-airlines are rapidly expanding in the marketplace. Air Asia and Jetstar are two of the larger LCCs (along with their various subsidiaries). Asia also is home to many full-service airlines such as Japan Airlines, Air China, Cathay Pacific, Singapore, and Korean Air.
In a short research paper, compare and contrast a chosen LCC with a full-service airline using Doganis? 5 key product features as a framework (price, schedule, comfort, convenience, and image). Choose one or two city-pairs served by both carriers on which to base the comparison. Summarize your findings and emphasize critical differences. Extensive data, such as the ancillary fee structure, may be best presented in a table. Discuss the passenger segment(s) targeted by each airline. Next, compare the airlines? profit history using a common metric such as margin on total revenue. Conclude with an evaluation of each carrier?s overarching business strategy. Explain your assessment of the most profitable strategy.
Upon reading the paper, a potential passenger should have the information needed to choose between the two airlines on the selected city-pair(s). Note: Before beginning your research, ensure that the needed data are available from the airlines? websites and other online sources.
Use APA style including a title page, table(s) or charts as appropriate, citations, reference list, running head, page numbers, and section headings. Of course, an introduction and conclusion are always appropriate. There is no page number requirement, but about six pages, not including title page, reference list, and appendices, should be sufficient.
MBAA 523 Written Assignment Standards
The standards for written assignments are as follows. These standards will apply to all written assignments, unless otherwise indicated.
? Submit an original paper (one written by the student that has not been previously submitted to fulfill a requirement for another course). ? Apply APA style rules; use the current edition of the APA publication manual for guidelines. These rules affect any tables or charts, citations, references, running head, page numbers, and section headings. ? Provide a title page containing the name of course, title of paper, name of author, and date. ? Include a references page, if applicable, formatted to APA style requirements. ? Observe written assignment formatting requirements: Times New Roman font, 12-pt font size, double-spaced text, with numbered pages. ? The paper must be grammatically sound and free of spelling errors. See the Resources area in the course for helpful writing skills websites. ? Save your document as one of the following acceptable file types: .doc, .docx, or .rtf. ? If specified, adhere to the minimum/maximum page number requirements as given in each assignment. Do not count the title page or the references page(s) as part of the minimum total. ? You will be required to use quality resources. Typically, this means that you should primarily use peer-reviewed journal articles. Note: If using a website as a reference source, use only quality material. For guidance, see Tips for Evaluating Websites from ERAU’s Hunt Library.
Additionally, review the evaluation rubric provided with each written assignment activity for details on grading criteria.