Building Shared Services at RR Communications

Building Shared Services at RR Communications

Discussion 1:

Technology Road Map

What is the purpose of a technology road map? What are the two main objectives when creating a road map for an organization? List three external benefits of the technology road map. Give an example of a company that you think would be a good candidate for a technology road map and why.

Discussion 2:

Effective Processes and Practices

What is the most challenging issue often encountered when implementing more effective processes and practices around information management? List three behaviors that demonstrate how this issue is manifested. Put yourself in the role of the IT manager and describe how you would resolve the issues identified.

Assignment:

Building Shared Services at RR Communications

Review the Building Shared Services at RR Communications mini case. In a two to three page APA paper (excluding title and reference pages), address the following:

Describe the advantages of a single customer service center for RR Communications.
Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.
Explain whether or not it is possible to achieve an enterprise vision with a decentralized IT function.
Describe the various business and IT problems that can be caused by lack of common information and an enterprise IM strategy.
Discuss the governance mechanisms that need to be put in place to ensure common customer data and a shared customer service center. What metrics might be useful?

The Building Shared Services at RR Communications paper

Must be two to three double-spaced pages in length (not including title and references pages), in 12 point font, and formatted according to APA style as outlined in the Ashford Writing Center.
Must include a separate title page with the following:
Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted
Must use at least two scholarly sources in addition to the course text.
The Scholarly, Peer Reviewed, and Other Credible Sources table offers additional guidance on appropriate source types. If you have questions about whether a specific source is appropriate for this assignment, please contact your instructor. Your instructor has the final say about the appropriateness of a specific source for a particular assignment.
Must document all sources in APA style as outlined in the Ashford Writing Center.
Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center

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