Business Finance – Operations Management
Your organization has just completed the Initiation Process for implementing an Email System Upgrade. It was identified in a recent meeting with management leaders from the Sales, Consulting and IT departments that the current email system is causing significant amount of business interruptions and must be updated immediately. You have been assigned the role of project manager to develop the project schedule and budget. As project manager, you are responsible for implementing and enforcing the project schedule and its estimates, expected costs, and the techniques and methods that will be chosen to execute and control the project. The project is being initiated with the following initial project scope in mind:
- There are five email systems currently being used across twelve departments and offices. These will be replaced and consolidated into one email system.
- New Email Standards and Protocols will be established and training provided to all departments.
- All 2000 current email users will be converted to the new system, and 500 new users that did not have email before will be added.
- Users will have both LAN and remote access to email.
- Help desk and support infrastructure will be set-up to accommodate the new system.
- Equipment will be salvaged.
User PCs will be upgraded to accommodate the new email system.
Now that you have successfully led this project, you feel that it is the right time to introduce the concept of quality management and its application to the project management processes, especially that in your last meeting with the CIO he informed you of how much it had cost the company to rework some work elements in a previous project. Prepare a short report to the CIO outlining the key concepts of quality management strategies and how they impact your project. Explain how you plan to monitor and control quality for your project deliverables.
- In 1,000 words, address the following:
- How do you plan to manage quality on your project?
- What are ways in which to improve quality?
- Examine 2–3 quality management/project management strategies.
- What are the advantages and disadvantages of each strategy?
- When should each strategy be used?
- How can you leverage work done by other researchers with regard to quality management strategies?
- How can you build a standard to be used in future phases of the quality initiative so that other project managers follow your approach to quality management?
- How will this standard affect future projects in terms of efficiency and staff involvement? Explain.
- What barriers might have to be overcome when establishing this standard? Why?
Use correctly APA style formatted references of solid academic quality for your resources and use correctly formatted APA style in-text citations to your references to substantiate your information and positions as well as to give credit to other author’s work.
- The submitted Word document should do the following:
- Completely adhere to the assignment guidelines listed above.
- Consist of 1,000 words.
- Include a title page with the course name, phase number, topic title, and your first and last names. Include a reference slide using APA style to ensure that credit for others’ work is acknowledged.
- The title and reference pages do not count as part of the total 1,000 words.