Correspondence #5: Negative News

Correspondence #5: Negative News

Correspondence #5

Assignment Objective: Write a formal email response to the customer, denying his request for a new phone.


·         Begin with words that are on subject, are neutral about the decision, and set up your strategy.

·         Present the strategy that explains or justifies, being factual and positive.

·         Refuse clearly and positively, perhaps including a counterproposal.

·         End with positive, forward-looking, friendly words.

·         Use positive words and try not to be insulting or blunt.

·         Use tact and indirect order.

Writing Guidelines

·         Must be typed in a 12-point font.

·         Refer to pages 146-148 for more information.

·         Look at the example on page 149, but remember you are writing an email.

·         Clear, concise, easy to read, and free of major usage errors.

·         Attached is the grading rubric for this assignment.

Attached is the grading rubric for this assignment.

You will submit your completed Word or RTF document in the submission box for this assignment (upload file, do not copy-and-paste into the text box)

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