Define organizational dispute system design (ODSD) and the increasing importance of dispute resolution systems within the work place

Question to the Coach
◦As a coachee, post a burgeoning question related to this week’s topic

By the end of this week you should be able to:

•Define organizational dispute system design (ODSD) and the increasing importance of dispute resolution systems within the work place

•Discuss the difference between power based, rights based, interest based and avoidance approaches to dispute resolution

•Explain how the conflict coach uses the five roles of conflict coaching in leveraging dispute systems

•Define the concept of learning assessment and why it is important for conflict coaches and clients

•Explain basic assumptions of adult learning theory and how learning assessment in conflict coaching can incorporate these assumptions

•Explain what learning assessment as a parallel process means and identify which stages of the CCC Model are matched with components of the learning assessment process

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