Due: See Schedule and Deadlines Page
Value: 100 points
Use the knowledge acquired from this course to research, evaluate and critique a Knowledge Management program or initiative. You may reuse the paper entitled: “Determining Impact and ROI for Knowledge Management” and other papers as you see fit to address this assignment. You can choose either an existing case study (e.g. documented corporate initiative) or an application in the business world (e.g. initiative where you work). Regardless of the source, the analysis must cover a number of the 5 key essential elements discusses below.
The case/project you are going to analyze must:
Address a particular business process.
Include the utilization of an IT system.
Include some indication of payoff for the initiative (e.g. productivity, efficiency) or lack thereof.
You are required to calculate a rough approximation of whether the initiative is worth it, (e.g. do the costs justify the benefit?) You’ll need to approximate costs (e.g. labor and system issues) and payoff.
Your analysis must address:
Organizational and managerial aspects related to the employee integration into the project.
A description of the IT system that is used in the KM initiative.
Managerial and employee issues related to the implementation and utilization of the IT system.
Most importantly your overall analysis should incorporate:
Concepts covered in Davenport (listed on the course syllabus and other papers cited on the syllabus).
The 4-quadrant model covered in class (see the paper by Sharma et al., (2007) “On the Use of a Diagnostic Tool For Knowledge Audits,” is reachable in the URL below; http://www.tlainc.com/articl145.htm
Potentially the issue of transforming data into information which can enhance knowledge (if applicable).
Determine what are the weaknesses of the initiative (how would you improve it?
Format of Paper and Presentation
Paper: The format of the project should include a brief introduction of the case followed by an outline of topics covered in the analysis. The body of your group’s paper should elaborate on the outline above. The group’s combined analysis should not be longer than twelve pages (size font 11). Content longer than 12 pages will reduce your grade. (OK, you can add appendix or figure content beyond 12 pages).
Presentation: Prepare a presentation to discuss all of the 5 questions regarding the KM development process and results of your selected company. Your presentation should be comprehensive and yet very concise (about 10 to 12 slides). It should present all of the pertinent aspects of your report.