Toolkit for Public Management

case study about….. Dutch intelligence service…………………..
• What were the original mandates and what did they become as Doctors developed them?
• Assess his development of the mandates. Did they address the problem?
• Assess Docters’s style in terms of Moore’s distinction between the “traditional manager” and the “alternative approach”
• What was his implementation plan? What were its successes and failures?
• Using Moore’s theories of diagnosis and tactics, how might things have been done differently to overcome the problems he encountered and identify what tactics he might have used to get a better outcome.

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