Topic: Using Emotional Intelligence and Appreciative Inquiry to Promote Quality
Write a brief description of an issue or problem in a health care setting that required, or requires, a change (Currently, I work at the VA Medical Center in a large Primary Care Clinic. Several problems exist. 1. Opioid drug therapy, No-Show rate is high, Post Hospital follow up calls are low, and pre-appointment calls.) Explain how you, as a nurse leader-manager, could apply both emotional intelligence and appreciative inquiry strategies to address this issue and facilitate positive results that lead to improved quality. Instructions and outline are included in document.