What would be the appropriate set of skills that a user of these technologies would possess, as opposed to those that operate on the IT side of the issue

Refer to the Real World Case on Applebee’s, TRAVELOCITY, and Others in the chapter. What would be the appropriate set of skills that a user of these technologies would possess, as opposed to those that operate on the IT side of the issue? How should these technologies be designed so that users can focus on getting answers to their pressing questions?

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